Terms of Service
1. Acceptance of These Terms
By creating an account or using any OneEquip app - Customer, Owner, or Driver - you agree to these Terms of Service. If you don't agree, please don't use the app.
2. What OneEquip Is
OneEquip is a marketplace that connects customers who need heavy machinery with independent fleet owners who supply it, and the drivers those owners deploy. OneEquip does not own, operate, inspect, insure, or maintain any equipment listed on the platform, and is not a party to the rental arrangement between a customer and an equipment owner.
3. Eligibility & Your Account
You must be at least 18 years old and able to enter a binding agreement to use OneEquip. You're responsible for the accuracy of the information on your account and for verifying your phone number via OTP as part of sign-in.
4. Booking Requests
Submitting a booking request is not a confirmed booking - it's a request the equipment owner may accept or decline. Pricing shown before acceptance is an estimate; the owner may adjust it when accepting, and the customer will see the final terms before paying.
5. Direct Payments Between Customer and Owner
OneEquip uses a direct, peer-to-peer settlement model: the customer pays the equipment owner directly via UPI, using the owner's UPI ID shown in the app. OneEquip does not process, hold, escrow, guarantee, or insure this payment, and is not a party to it. Please verify the owner's identity and UPI ID before paying. If a payment dispute arises, it is between the customer and the owner; OneEquip support may assist informally but does not guarantee a resolution or refund.
6. Equipment Condition, Safety & Driver Conduct
The equipment owner is responsible for their machinery's condition, maintenance, safety, and required permits/insurance, and for the conduct of any driver they deploy. If you have a safety concern on-site, address it with the owner or driver directly and report it to OneEquip support so we can review the listing.
7. Cancellations
A customer may cancel a booking request any time before the owner accepts it at no charge. Once a booking is accepted, cancellation terms are whatever the owner communicates for that booking - OneEquip does not set or enforce a platform-wide cancellation fee.
8. Prohibited Conduct
Don't provide false information, impersonate someone else, harass owners or drivers, attempt to defraud another user, or try to circumvent the app to avoid its safety or record-keeping features.
9. Suspension & Termination
We may suspend or terminate your access to OneEquip if you violate these Terms, engage in fraud or abuse, or put other users at risk.
10. Limitation of Liability
To the maximum extent permitted by law, OneEquip provides the marketplace platform "as is" and is not liable for indirect, incidental, or consequential damages arising from equipment condition, on-site safety, driver conduct, or payment disputes between a customer and an equipment owner.
11. Governing Law
These Terms are governed by the laws of India.
12. Changes to These Terms
We may update these Terms from time to time; continued use of the app after a change means you accept the updated Terms.
13. Contact Us
Questions about these Terms: support@oneequip.in, or call our support line at +91 80731 39622.