Terms of Service
1. Acceptance of These Terms
By creating an account or using any OneEquip app - Customer, Owner, or Driver - you agree to these Terms of Service. If you don't agree, please don't use the app.
2. What OneEquip Is
OneEquip is a marketplace that connects customers who need heavy machinery with independent fleet owners who supply it, and the drivers those owners deploy. OneEquip does not own, operate, inspect, insure, or maintain any equipment listed on the platform, and is not a party to the rental arrangement between a customer and an equipment owner.
3. Eligibility & Your Account
You must be at least 18 years old and able to enter a binding agreement to use OneEquip. You're responsible for the accuracy of the information on your account and for verifying your phone number via OTP as part of sign-in.
4. Booking Requests
Submitting a booking request is not a confirmed booking - it's a request the equipment owner may accept or decline. Pricing shown before acceptance is an estimate; the owner may adjust it when accepting, and the customer will see the final terms before paying.
5. Direct Payments Between Customer and Owner
OneEquip uses a direct, peer-to-peer settlement model: the customer pays the equipment owner directly via UPI, using the owner's UPI ID shown in the app. OneEquip does not process, hold, escrow, guarantee, or insure this payment, and is not a party to it. Please verify the owner's identity and UPI ID before paying. If a payment dispute arises, it is between the customer and the owner; OneEquip support may assist informally but does not guarantee a resolution or refund.
6. Operator Allowance (Bata)
Some listings come with an operator. Where the owner sets an operator allowance (bata), the owner pays it directly to the driver. The customer does not pay it. OneEquip only records it, for transparency; OneEquip does not collect, hold, guarantee or insure it and is not a party to it. It is separate from the rental amount, which the customer pays to the owner.
7. Completing a Job
A driver completes a job in the app after the shift is logged. Depending on how OneEquip has set the program up, the customer may be asked to give the driver a short completion code that is shown in the customer's app. The driver also reports how the rental was paid (cash or UPI), and the owner records when the driver's bata has been paid. The owner's confirmation of the customer's payment remains the final word on whether the rental was paid.
8. Booking on a Customer's Behalf
A driver may create a booking from the fleet of the owner they work for, for a customer who is with them. This happens only after the customer receives a one-time code by text message (sent by Google Firebase Authentication) and reads that code to the driver. The driver's screen shows the machine, the amount and the operator's name; the customer should check them before reading the code out. By reading the code to the driver, the customer authorizes that booking and the creation of a OneEquip account for their mobile number if they do not already have one. Never share a code unless you are the customer and you want the booking.
9. Driver Rewards & Referral Program
OneEquip may pay drivers a completion bonus for bookings they complete, and a reward when a customer they referred completes a first paid booking. The amounts, limits and whether each program is running are set by OneEquip, may change, and are shown in the app. Rewards are paid by OneEquip, by UPI, to the payout UPI ID the driver has added, only after the owner has confirmed the customer's payment and a hold period has passed. A reward can be reversed if the booking is cancelled or refunded, or if OneEquip finds that a booking, referral or code was fake, self-arranged or abusive; OneEquip may also withhold rewards from, or suspend, a driver in those cases. Rewards are not wages and do not create an employment relationship. Each driver is responsible for any tax due on what they receive, and OneEquip may deduct or report tax where the law requires it.
10. Driver Insurance
A driver may be asked to upload an insurance policy for verification, and OneEquip may require a verified policy before paying rewards. Verification only means a policy document was provided and looked valid. OneEquip is not an insurer or an insurance intermediary and does not guarantee that any cover applies.
11. Deleting a Driver Account
If a driver deletes their account, any completion bonus or referral reward that has not yet been paid is forfeited, the referral code stops working, and the payout UPI ID and insurance documents are erased. Records of money already paid are kept for accounting.
12. Equipment Condition, Safety & Driver Conduct
The equipment owner is responsible for their machinery's condition, maintenance, safety, and required permits/insurance, and for the conduct of any driver they deploy. If you have a safety concern on-site, address it with the owner or driver directly and report it to OneEquip support so we can review the listing.
13. Cancellations
A customer may cancel a booking request any time before the owner accepts it at no charge. Once a booking is accepted, cancellation terms are whatever the owner communicates for that booking - OneEquip does not set or enforce a platform-wide cancellation fee.
14. Prohibited Conduct
Don't provide false information, impersonate someone else, harass owners or drivers, attempt to defraud another user, or try to circumvent the app to avoid its safety or record-keeping features.
15. Suspension & Termination
We may suspend or terminate your access to OneEquip if you violate these Terms, engage in fraud or abuse, or put other users at risk.
16. Limitation of Liability
To the maximum extent permitted by law, OneEquip provides the marketplace platform "as is" and is not liable for indirect, incidental, or consequential damages arising from equipment condition, on-site safety, driver conduct, or payment disputes between a customer and an equipment owner.
17. Governing Law
These Terms are governed by the laws of India.
18. Changes to These Terms
We may update these Terms from time to time; continued use of the app after a change means you accept the updated Terms.
19. Contact Us
Questions about these Terms: support@oneequip.in, or call our support line at +91 80731 39622.