Privacy Policy

1. Scope

This Privacy Policy applies to your use of any OneEquip app - Customer, Owner, or Driver.

2. Information We Collect

Account & identity: your full name, phone number (verified by one-time password through Firebase Phone Authentication), email address (if you sign in with Google or email/password), and company or business details if you provide them.

Location: with your permission, your device's GPS location, used to pin and confirm a worksite location on the map. Worksite addresses and coordinates you save to your profile.

Bookings & transactions: the equipment, dates, shift duration, price, and status of each booking, and a OneEquip-generated payment claim reference. We do not process, transmit, or store your bank account, UPI PIN, or card details - payment happens directly between the customer and the equipment owner inside their own UPI app.

Fleet & compliance documents (Owner app): registration, insurance, fitness, pollution, permit, and driver-licence scans an owner uploads for their machinery, kept private to that owner.

Trip records (Driver app): hour-meter and fuel readings, and pre/post-trip inspection photos, logged against the bookings a driver is assigned to.

Device & notifications: a push-notification token (Firebase Cloud Messaging) used to deliver booking and payment status alerts.

Support communications: information you share when you contact our support helpline or email.

3. How We Use Your Information

To create and secure your account, show relevant machinery near a worksite, process booking requests, connect the customer, equipment owner, and any assigned driver for a booking, send status notifications, respond to support requests, and help prevent fraud and abuse.

4. How We Share Your Information

With the other parties on a booking: name, phone number, worksite location, and booking details needed to fulfil the rental - the customer, the equipment owner, and any driver the owner assigns.

With our service providers: Google Firebase (Authentication, Firestore database, Cloud Storage, Cloud Messaging, and App Check) stores and processes data on our behalf; Google Maps renders the map and location picker.

We do not sell your personal information.

5. Your Choices & Deleting Your Account

You can review and edit your profile details from the Profile tab at any time. You can permanently delete your account and its associated data yourself, at any time, from Profile > Delete Account in any OneEquip app - this removes your profile and sign-in immediately; bookings you were part of are kept for the other party's records with your name and phone number replaced with a placeholder, as described in Data Retention below. Declining location permission just means you'll need to enter a worksite address manually.

6. Data Retention

We keep your account information for as long as your account is active. When you delete your account, your profile and sign-in are removed immediately. Booking and transaction records involving you are kept afterward - with your name and phone number replaced with a placeholder - since the other party needs them for dispute resolution, accounting, or legal compliance.

7. Data Security

We rely on Firebase Authentication and Firestore/Cloud Storage security rules to restrict access to your data to your own account and the counterparties of a booking you enter into. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Children

OneEquip is intended for business and construction-industry use by adults. It is not directed at, and we do not knowingly collect information from, anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. We'll update the effective date above, and we'll call out material changes in the app.

10. Contact Us

Questions about this policy or your data: support@oneequip.in, or call our support line at +91 80731 39622.