Privacy Policy

1. Scope

This Privacy Policy applies to your use of any OneEquip app - Customer, Owner, or Driver.

2. Information We Collect

Account & identity: your full name, phone number (verified by one-time password through Firebase Phone Authentication), email address (if you sign in with Google or email/password), and company or business details if you provide them.

Location: with your permission, your device's GPS location, used to pin and confirm a worksite location on the map. Worksite addresses and coordinates you save to your profile.

Bookings & transactions: the equipment, dates, shift duration, price, and status of each booking, and a OneEquip-generated payment claim reference. We do not process, transmit, or store your bank account, UPI PIN, or card details - payment happens directly between the customer and the equipment owner inside their own UPI app.

Fleet & compliance documents (Owner app): registration, insurance, fitness, pollution, permit, and driver-licence scans an owner uploads for their machinery, kept private to that owner.

Trip records (Driver app): hour-meter and fuel readings, and pre/post-trip inspection photos, logged against the bookings a driver is assigned to.

Earnings & payout details (Driver app): the operator-allowance, completion-bonus and referral-reward records for the jobs a driver completes, the payout UPI ID a driver chooses to add so OneEquip can pay rewards, and the history of payouts made.

Insurance documents (Driver app): the policy details and scan a driver uploads for verification. Only that driver and the OneEquip staff who verify it can see them.

Referrals: a driver's personal referral code. When a customer enters a driver's code, or opens a referral link and then enters the code, we record the link between that customer and that driver.

Bookings made by a driver on a customer's behalf: when a driver books for a customer who is with them, the driver enters that person's name and mobile number. Google Firebase Authentication texts a one-time code to that number. Only when the person reads the code to the driver is the booking created and, if that mobile number has no OneEquip account yet, an account is created for it so the customer can later sign in with the same number and see the booking. If the code is not confirmed in time the request expires and no booking is made.

Job-completion codes: to confirm a job is finished, the customer's app shows a short-lived code that the customer can give the driver. It is visible only to that customer.

Device & notifications: a push-notification token (Firebase Cloud Messaging) used to deliver booking and payment status alerts.

Support communications: information you share when you contact our support helpline or email.

3. How We Use Your Information

To create and secure your account, show relevant machinery near a worksite, process booking requests, connect the customer, equipment owner, and any assigned driver for a booking, send status notifications, respond to support requests, and help prevent fraud and abuse.

4. How We Share Your Information

With the other parties on a booking: name, phone number, worksite location, and booking details needed to fulfil the rental - the customer, the equipment owner, and any driver the owner assigns.

With the driver who referred a customer: the driver sees the customer's name in shortened form (for example "Ra*** K.") and whether the referred booking has completed - never the customer's phone number or booking details.

With Google Firebase Authentication, for customer codes: to check that a customer really holds the number a driver typed in, the number is sent to Google Firebase Authentication, which texts the one-time code and tells us whether it was entered correctly.

With our service providers: Google Firebase (Authentication, Firestore database, Cloud Storage, and Cloud Messaging) stores and processes data on our behalf; Google Maps renders the map and location picker.

We do not sell your personal information.

5. Your Choices & Deleting Your Account

You can review and edit your profile details from the Profile tab at any time. You can permanently delete your account and its associated data yourself, at any time, from Profile > Delete Account in any OneEquip app - this removes your profile and sign-in immediately; bookings you were part of are kept for the other party's records with your name and phone number replaced with a placeholder, as described in Data Retention below. Declining location permission just means you'll need to enter a worksite address manually. If you are a driver, deleting your account also ends your referral code, erases your payout UPI ID and your insurance documents, and forfeits any completion bonus or referral reward that OneEquip had not yet paid to you.

6. Data Retention

We keep your account information for as long as your account is active. When you delete your account, your profile and sign-in are removed immediately. Booking and transaction records involving you are kept afterward - with your name and phone number replaced with a placeholder - since the other party needs them for dispute resolution, accounting, or legal compliance. Earnings and payout records are financial records and are kept after an account is deleted: the amount, date, reference and the UPI ID that was paid are retained for accounting and legal compliance. One-time codes expire within minutes.

7. Data Security

We rely on Firebase Authentication and Firestore/Cloud Storage security rules to restrict access to your data to your own account and the counterparties of a booking you enter into. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Children

OneEquip is intended for business and construction-industry use by adults. It is not directed at, and we do not knowingly collect information from, anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. We'll update the effective date above, and we'll call out material changes in the app.

10. Contact Us

Questions about this policy or your data: support@oneequip.in, or call our support line at +91 80731 39622.